Plans can change.

Before a booking is confirmed

Sending an inquiry or receiving a proposal does not confirm a booking. No cancellation charge applies to an inquiry. A booking is confirmed in writing after Piravora receives the required 30% deposit. The confirmation will identify the itinerary, services, price and payment schedule.

Deposit and final payment

A 30% deposit is required to confirm your booking. The remaining 70% balance is due one month before your arrival or tour start date, as stated in your booking confirmation. No payment is due merely because you sent an inquiry.

If you want to cancel

Contact Piravora as soon as possible at info@piravora.com and include your booking reference and the services you want to cancel. We will acknowledge the request and explain any supplier conditions or charges that apply.

If you cancel more than one month before the tour start date, amounts paid are refundable minus non-recoverable supplier or booking fees.

If you cancel within one month of the tour start date, Piravora will refund any recoverable amounts according to the conditions of the affected services. The full booking does not automatically become non-refundable at that point.

If a hotel, domestic flight, cruise, attraction ticket, transport service or other third-party service has already been booked or paid for, the refundable amount for that service depends on the supplier’s cancellation and refund policy. Piravora will explain the calculation, including any non-recoverable supplier or booking fees.

Changes requested by the guest

Guest-requested changes are subject to availability and supplier costs. We will check with the relevant suppliers and explain any cost or non-refundable charge before confirming a revised itinerary in writing.

Changes or cancellation by Piravora

Closures, weather, security restrictions, government rules, transport disruption, supplier changes and other operational circumstances can make a planned service unavailable or unsuitable. We will contact you as soon as reasonably possible, explain the issue, and discuss a practical alternative or itinerary adjustment.

If a material change cannot be resolved with an alternative you accept, we will explain the options available under the confirmed booking and the relevant supplier terms. Any refund or credit depends on the affected services and the terms disclosed for them.

Third-party suppliers and refunds

Independent suppliers set their own operating and cancellation conditions for services such as accommodation, flights, cruises, transport and attraction tickets. Their conditions may limit the amount or timing of a refund. The proposal should identify important supplier terms before you book. Piravora will pass on any refund received for a canceled service that is due to you under the agreed booking terms and explain any amount retained or charged.

Travel insurance and events beyond control

We recommend travel insurance that suits your needs and covers trip cancellation or interruption, medical care and emergency assistance. Check the policy wording and exclusions directly with the insurer; insurance may help with losses that are not refundable by a supplier.

Severe weather, natural events, public-health measures, government action, security restrictions, strikes and major transport disruption may affect travel. We will share available information and work with you on safe, practical options. Refunds, credits or additional costs depend on the affected service and confirmed booking terms.

Related booking information

For booking confirmation, deposits, final payments, travel documents, supplier responsibilities and contact details, read the Terms. Travelers are responsible for checking passport and visa requirements for their nationality and travel dates using current official sources.

Contact

For a cancellation or change request, write to info@piravora.com with your booking reference, or use the contact page.